Contact Us

Call Any Time

The fastest way to get help is to call the number at the top of this page. The line is answered around the clock, including nights, weekends and holidays. We do not use a contact form, because drain problems are usually urgent and a quick conversation gets a crew moving faster than a message waiting in an inbox. When you call, you will be connected with a local drain and sewer crew that serves your area.

What to Have Ready

A few details help us route your call and help the crew arrive prepared: your address or nearest cross streets; the type of building, such as a bungalow, two-flat, raised ranch, slab home or condo; which fixtures are affected and in what order they backed up; whether it is raining or has rained recently; whether neighbors are having the same problem; whether your home is on public sewer or septic; and whether you have a sump pump, ejector pump, backwater valve or overhead sewer. If the line has been serviced before, mention when and what was found.

If Water Is Coming Up Right Now

Stop running water in the house immediately: no flushing, laundry, dishwasher or showers. Keep children and pets away from standing water, which may contain sewage. If it is safe, move valuables and electronics off the basement floor. Do not use chemical drain openers on a main line backup; they rarely clear it and can damage old pipe and make the crew's job harder. Then call.

Storm Backups

If the backup started during heavy rain and several homes on your block are affected, the public sewer may be surcharged. Report it to your city or village as well; in Chicago, call 311. The crew can help determine whether your own line is also restricted and can explain protection options for the future, such as a backwater valve or overhead sewer conversion.

What Happens Next

After your call, a local crew will contact you or head to your address, depending on urgency and your availability. On arrival, they will ask about the symptoms, locate the cleanout and confirm pricing before starting. For a main line clog, they typically rod from the cleanout toward the public sewer and then run water to confirm flow. If the line keeps backing up or the cable brings back roots or pipe fragments, they may recommend a camera inspection so you can decide on the right long-term fix.

Pricing

Because every job is different, the contractor confirms the price on site after seeing the access point and understanding the problem. You approve the work before it begins. For larger repairs such as lining or excavation, ask for a written estimate.

Non-Urgent Service

If your drain is slow but not backing up, or you want a camera inspection before buying a home, call and let us know your preferred days and times. Many residents work shifts, and crews will try to match a window that suits you.

Areas We Serve

We route calls across all seventy-seven Chicago community areas, the North Shore, the northwest, west and south suburbs, DuPage County, Lake County, McHenry and Kane counties, parts of Will County and the Rockford area. If you are not sure whether your town is covered, call and ask.

Helping the Crew Reach You

Let us know about gates, alley access, parking restrictions or building entry requirements when you call. For condos and apartment buildings, mention whether management approval is needed. Clearing a path to the basement floor drain and cleanout before the crew arrives can shorten the visit.

Language Help

If English is not your first language, describe the problem as best you can; the person on the line will ask simple questions to understand what is happening.

Questions or Feedback

If you have a question about a past visit, want to share feedback about a crew or noticed something on this site that needs correcting, call the same number. We appreciate hearing from you.

Signs You Should Call Soon

You do not have to wait for a full backup. Call when several drains slow down at the same time, when a basement floor drain gurgles as the washer empties, when water rises in the tub as a toilet flushes, when you notice a sewer smell in the basement or when an ejector pump alarm sounds. Each of these points to a restriction in the main line or a pump problem, and clearing it early is almost always quicker and less expensive than responding to sewage on the floor.

If You Are on Septic

If your home uses a private septic system and every drain is slow, the tank may be full or the drain field may be failing, and a licensed septic contractor should evaluate it. If only one fixture is slow, a clog in that branch line is more likely, and a drain crew can clear it. Tell us which system you have when you call.

Home Buyers

If you are buying a home and want a sewer camera inspection before closing, call with the property address and your timeline. The video shows roots, cracks, sags and offsets in the lateral and gives you a basis for negotiating repairs with the seller.

Landlords and Property Managers

If you manage rental units, condo buildings or commercial properties, call to arrange emergency service or scheduled maintenance such as annual main line cleaning, kitchen stack jetting or grease interceptor service. Let us know about access requirements and preferred service windows.

Restaurants and Commercial Kitchens

Restaurants and other food businesses can call for emergency kitchen line clogs and for scheduled hydro jetting and interceptor maintenance. After-hours service is available to avoid disrupting service times.

Kitchen and Bathroom Habits

Most household clogs start with what goes down the drain. Pour cooking grease into a can and throw it away once it cools, scrape plates into the trash and use a sink strainer. Flush only toilet paper; wipes labeled flushable, paper towels and hygiene products do not break down. Fit hair catchers in tubs and showers and clean the washing machine's lint screen regularly.

Rodding, Jetting or Lining?

For most homes, a first-time main line clog is handled with cable rodding, which cuts through roots, paper and grease and restores flow quickly. Hydro jetting uses high-pressure water to scour grease, scale and sediment from pipe walls and is better for lines that clog again soon after rodding. Lining installs a new seamless pipe inside the old one and is the long-term fix for laterals with cracked, separated or root-damaged joints. A camera inspection tells you which of these fits your line, so you pay for the right repair instead of repeating the wrong one.

Keep a Service History

Keep a simple log of every service visit at your home, including the date, what was found, how far the cable reached and whether roots were present. Save camera footage and invoices when you can. That history helps the next crew diagnose problems faster, shows whether a permanent repair would save money compared with repeated cleanings and gives buyers confidence when you sell.

Asking About Protection

If your basement has flooded before, ask the crew about backwater valves, overhead sewer conversions and sump pumps with battery backups. These upgrades do not stop every problem, but they dramatically reduce the chance that a storm or a clogged main sends sewage into finished living space. The crew can explain which option fits your home, what installation involves and what maintenance each one needs so it works when you need it.

Recurring Root Problems

If your line backs up every year or two, roots are the most likely cause. Ask about scheduled rodding before roots rebuild into a blockage, or about a camera inspection to see whether lining would provide a permanent fix.

Thank You for Calling

Every call helps us learn which crews serve customers best. Whether your problem is a slow sink or a flooded basement, we will do our best to connect you with a local crew quickly.

Hours

The phone line is answered twenty-four hours a day, seven days a week, all year.